Setting up WANotifier
Connect WANotifier so customers get WhatsApp updates as their delivery progresses.
WANotifier sends WhatsApp messages on your behalf. Connecting it lets Routelink use those templates for delivery updates.
Before you start
- A Routelink account with permission to add integrations
- A WANotifier account with an approved WhatsApp sender and message templates
1. Add the integration
In Routelink, go to Settings → Integrations, choose WANotifier, and give it a name you’ll recognise later.
2. Connect your account
Enter the WANotifier API credentials Routelink asks for and save the integration.
3. Choose what to sync
Map Routelink notification triggers (scheduled, on the way, delivered, failed) to the WhatsApp templates you have approved. Stops need a mobile number or they are skipped.
4. Test it
Add a stop with your own mobile number, plan it onto a route, and run it through. Confirm the WhatsApp message arrives and that the tracking link works.
Next steps
Still stuck? Email [email protected] and we'll help you out.