Key concepts
Stops, routes, depots, zones, vehicles and devices — what each one means in Routelink.
A short glossary. If a term in the rest of the help centre is unfamiliar, it’s probably here.
Stop
A single place a driver has to visit — a delivery, a collection, or a service call. A stop has an address, and can carry a customer name, contact details, time window, quantities and any references from your own systems.
Route
An ordered list of stops assigned to one vehicle for one part of the day, starting and ending at a depot.
Depot
A fixed location that routes start from and return to. Most businesses have one; if you run multiple branches or warehouses, create one depot each and plan from whichever is closest.
Vehicle
A van, bike, bakkie or car that does the driving. Vehicles carry the capacity limits — weight, volume, or a simple stop count — that the optimiser plans around.
Zone
A geofenced area you draw on the map, used to group stops geographically. Zones are useful when you already know roughly how you split your city up, and want routes to respect that.
Device
The driver’s phone, tablet or browser. Each device has its own unique link and PIN, and a device can run more than one route in a day.
Proof of delivery
The evidence captured at the door: a signature, photos, and notes. If a stop fails, the driver records a reason instead.
Notification
An automatic message to your customer — email, SMS or WhatsApp — triggered by something happening on the route, such as the driver being on the way.
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